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When an agent is stopped, it can no longer communicate with VIPRE Cloud. These steps will help you get an agent back up and running so that VIPRE Cloud may communicate with the agent and manage its device.
When you send the Stop Agent command, VIPRE Cloud shuts down the main VIPRE service on the end device (sbamsvc for Windows agents, vipre for Mac agents). As this service is needed for VIPRE Cloud to communicate with the device, all communication between the device and VIPRE are lost at this point. You will need to perform some manual action in order to restore the connection between VIPRE Cloud and the agent.
Option 1: Restart the device (Windows and Mac)
The simplest option may be to restart the endpoint device.
- Log in to the device (either directly or remotely) and issue a reboot command
or - Manually shut down and/or restart the device as needed
The VIPRE agent service will start up automatically as part of the system boot process.
Option 2: Manually start the agent service through the UI (Windows)
If you have remote or direct access to the device, you can use the Microsoft Windows Services console.
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To start a Windows agent with Windows Services Softether vpn server.
- Open the Microsoft Windows Services console (services.msc)
- Locate VIPRE Business Agent
- Click Start
The VIPRE agent service will start, and you should see the device listed in VIPRE Cloud within 1 to 2 heartbeats (1–2 minutes).
Option 3: Start the agent using the command line (Windows and Mac)
Additionally, you may start an agent on a device using a system command. This can be done via the Windows command prompt, a script pushed out via GPO, or another remote tool. For agents on Mac, use the macOS Terminal.
To start a Windows agent using the command line
- Access the command line on the device
- Enter: sc start sbamsvc
To start a Mac agent with the Terminal app
- Launch the macOS Terminal (Applications > Utilities > Terminal)
-
Enter the following command to start the agent: sudo launchctl load -w /Library/LaunchDaemons/com.vipre.macos.agent.plistJul 30, 2020. Free download DAEMON Tools Lite DAEMON Tools Lite for Mac OS X. DAEMON Tools Lite is a program that provides you with a solution for mounting CD/DVD/HDD disc images on Mac. DAEMON Tools for Mac (Mac), free and safe download. DAEMON Tools for Mac latest version: Excellent virtual CD/DVD drive emulator. DAEMON Tools for Mac is the OSX version of the popular Windows CD/DVD emulators, DAEMON Tools. Daemon tools lite mac free download - Daemon Tools, Daemon Tools Lite, Daemon Tools Pro, and many more programs. DAEMON Tools is a disk image mounter, Mac-oriented program and must-have tool on your computer. It allows you to mount different types of virtual images and use them all on your Mac. To find out more and to download DAEMON Tools for Mac, visit this page. Daemon tools lite xp.
The VIPRE agent service will start, and you should see the device listed in VIPRE Cloud within 1 to 2 heartbeats (1–2 minutes).
Need help?
For additional assistance, please contact us.
- Support Website - Visit VIPRE Antivirus Business Support online to access our Support knowledge base, explore our forums, and create support tickets.
- Phone - Prefer to speak in person? Call VIPRE Antivirus Business Support. +877-757-4094
- Feature Request - Have a great idea for a new VIPRE feature? Let us know about it.
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The information below outlines removal of the VIPRE Business Mac Agent.
Downloading / Creating the Installation DMG File:
- Version 3.3.21:Create the Installation Package in the Console
- Earlier Versions:Download the applicable version below
- VIPRE Mac Agent (1.0.51)
- VIPRE Mac Agent (2.0.82)
- VIPRE Mac Agent (3.0.88)
- VIPRE Mac Agent 3.1.104)
- VIPRE Mac Agent (3.2.19)
Note:The DMG files must be extracted prior to use.
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Uninstalling the VIPRE Business Mac Agent:- Transfer the Installation file to the system
- Double-click the .DMG file to mount it
- Run the 'Uninstaller' package
- Follow the Wizard's instructions to finish removal
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Once the Wizard is complete, the VIPRE Business Mac Agent should be successfully uninstalled.Vipre Agent Mac Agent Download Mac
If the Agent is still present, Click Here for manual removal information.